Product · Capability 02

Live moderated in-depth interviews.

A live moderator guided behind the scenes by AI interviewers, designed for the depth that software product roadmap decisions demand.

Live · session 042 28:14 elapsed
Respondent on a live video call being interviewed.
Respondent · R-042
Director · Clinical Operations
28:14
Moderator · live Camera + mic on
Live moderator at desk with dual monitors, conducting the interview.
Moderator · Maya R.
Senior · Roadmap Signal
28:14
AI · Behind the scenes
Probing suggestion → "She mentioned 'workaround' twice. Ask: 'Walk me through the spreadsheet you mentioned — who else touches it before it lands in your handoff?'"
28:09 · suggestion 14

A live moderator and respondent on camera. AI runs in the moderator's earpiece, not the respondent's window.

01
In the moderator's view

The live moderator leads the dialogue with AI assistance.

The respondent sees a person. The moderator sees a person plus a quiet running brief.

Probing suggestions

Real-time prompts to the live moderator based on what the respondent says and the discussion topics that need to be covered.

Live transcription

Speaker-labeled, searchable transcription as the conversation happens, so the moderator can focus on listening.

Theme detection

Patterns flagged across the running session and against prior IDIs in the same engagement.

A live moderator with AI assistance listens more effectively to the variety of perspectives required to make great roadmap decisions.

Intake gives you breadth. The In-Depth Interviews are where you learn about the themes that your customers and non-customers care about. The dynamic survey gives you signals at scale.

Adaptive survey, next