Product · Capability 03

Dynamic survey.

A dynamic survey to identify underserved needs, separate catch-up features from delighters, and validate willingness to pay.

N

Underserved gaps

Identify the biggest opportunities to meet the needs of your customers and prospects.

Importance × Satisfaction
E

Expectations

Categorize features as must-haves, performance, or delighters.

Kano
W

Willingness to pay

Surface the price corridor your buyers will accept.

Van Westendorp
02
Flexible by design

How adaptive gating works.

Adaptive gating per respondent runs in real time, based on answers to gap and expectation questions. Static surveys waste respondent attention. Gated surveys produce better data with fewer respondents.

Step 01

Opportunity questions

Importance × Satisfaction. Identifies underserved needs.

Always asked
Step 02

Expectation questions

If gap is high, conditional expectation questions classify the need.

If Gap = high
Step 03

Willingness to pay

If Kano signals delighter or performance, willingness-to-pay questions appear.

If Kano = delighter / perf
Sample respondent journey
Respondent
Question path
R-001 · Power user
Opportunity → Expectation → Willingness to pay Full path
R-002 · Casual
Opportunity → Expectation skipped (low gap)
R-003 · Critic
Opportunity → Expectation → WTP skipped (must-have)
R-004 · Indifferent
Opportunity → Both branches skipped

Static surveys waste respondent attention. Gated surveys produce better data with fewer respondents.

A static survey runs the same instrument from the indifferent buyer to the obsessed power user. The averages mean less than the methodology promises.

Per-respondent logic decides which questions actually fire. A respondent who flags a feature as low-importance never sees the Van Westendorp questions for it. A respondent who flags it as a delighter does.

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